All products manufactured by LEGEND COOLERS LLC. are warrantied against defects in material and workmanship for 5 years on all coolers and parts. Our warranty does not cover normal wear and tear including (fire, bullet holes, scratches, dents, chips or discoloration due to prolonged chemical or sun light exposure). Warranty activated upon registering product online. This warranty applies only to the registered owner and is not transferable. This warranty is void if the cooler is structurally altered, abused or subjected to stress beyond the physical limits of the materials used in body or components, or is damaged as a result of abnormal use.
This warranty does not include any manufacturer responsibility or Legend Cooler LLC. responsibility for any incidental or consequential damages resulting from the use of the coolers.
Please follow the process below for all warranty claims:
- Warranty claims should be made by contacting LEGEND COOLERS LLC. at Support@legendcooler.com.
- If LEGEND COOLERS LLC. determines the claim is within the terms of the warranty, damaged products must be returned to LEGEND COOLERS LLC. for repair or possible replacement at the discretion of LEGEND COOLERS LLC.
- Customer assumes all warranty return shipping cost and responsibilities.
- When possible, please ship product in its original or adequate packaging. Send to address provided below.
- The Return ID number (RID#) provided by LEGEND COOLERS LLC. to the customer is required for all warranty claims. Please do not send your purchase back to LEGEND COOLERS LLC. without this Return ID number.
- Once your return is received and inspected by the Returns department (usually within 72 hours of receipt), a customer service representative will reach out to you regarding next steps.
- If product is deemed defective, LEGEND COOLERS LLC. will repair or replace product as necessary, and return to customer (returned at no additional cost).
Attention: Returns Processing Department LEGEND COOLERS LLC.
25314 Tuckahoe Ln, Spring, TX. 77373
LEGEND COOLERS LLC. reserves the right to change products and designs without incurring any obligations to incorporate such changes into already completed products or those in the hands of dealers or consumers. Coolers repaired or replaced under this warranty may or may not incorporate these changes.
Thanks for your support,
Legend Coolers LLC.